Virtual IT Help Desk

Support and asset management

Are your IT support requests growing by the day? Virtual IT Suite can help you manage all your end-user requests and assign tasks to technical support personnel at all phases of the service cycle. To keep everyone in communication, the flexible workflow engine alerts both technicians and end-users of trouble ticket status and keeps all parties informed of problem status. Virtual IT Suite give you the ability to:

• Submit, assign, track and report all user service requests at any stage of the problem resolution
• Automate status reporting to improve communication to end users and reduces phone calls to your IT staff
• Provide a personalized self-service function that allows users to submit and track their own trouble tickets and search the knowledgebase for solutions
• Create resolution logs to build a knowledgebase for rapid problem solving of future trouble tickets
• Get information from built-in management reports to monitor staff efficiency, workloads, and help identify problem areas
• Use the integrated asset tracking system allows you to identify, track and report on IT assets. A service history is recorded in each asset record

Product Features

Asset Management

• manage asset life-cycle
• service history
• asset configurations
• equipment location
• asset assignments
• track warranty info
• asset assignments

Support Management

• ticket submission
• ticket assignment
• ticket status tracking
• automatic notifications
• management reports

Knowledgebase

• auto content population
• categorized solutions
• easy search
• frequently asked questions

"Virtual-IT helped us manage our IT assets and support services as we moved through many stages of growth"